Privacy Policy
Last Updated: March 2025
At zelmivario, we understand that sharing your financial data requires trust. This policy explains how we collect, handle, and protect your information when you use our financial data interpretation services. We're committed to transparency about our practices and your rights under Australian privacy law.
Information We Collect
When you work with us, we collect different types of information to provide our services effectively. Some of this you give us directly, and some we collect as you use our platform.
Personal Information You Provide
- Account Details: Your name, email address, phone number, and business information when you register
- Financial Data: Transaction records, account statements, and other financial documents you upload for interpretation
- Communication Records: Messages you send us through our contact forms or support channels
- Payment Information: Billing details and transaction history for our services
Information Collected Automatically
Our systems gather technical data to keep things running smoothly and secure. This includes your IP address, browser type, device information, and how you interact with our platform. We also use cookies to remember your preferences and maintain your session.
How We Use Your Information
Everything we collect serves a specific purpose in delivering our financial interpretation services. We don't use your data for purposes beyond what we've outlined here without getting your permission first.
| Purpose | Data Used |
|---|---|
| Service Delivery | Financial documents, account details, transaction history |
| Account Management | Contact information, authentication credentials, usage patterns |
| Customer Support | Communication records, account details, service history |
| Security & Fraud Prevention | IP addresses, device information, transaction patterns |
| Service Improvement | Aggregated usage data, feedback, performance metrics |
Data Storage and Protection
We take security seriously because we're handling your financial information. Our data centres are located in Australia, and we use multiple layers of protection to keep your information safe.
All financial data is encrypted both during transmission and while stored on our servers. We use industry-standard AES-256 encryption and maintain strict access controls. Only authorized personnel who need access to perform their jobs can view your information.
We regularly test our security measures and update them to address new threats. Our systems are monitored around the clock for unusual activity, and we maintain detailed audit logs of who accesses what data and when.
Data Retention Periods
- Active Account Data: Maintained while your account remains active
- Financial Documents: Retained for 7 years to comply with Australian tax regulations
- Communication Records: Kept for 3 years for quality and dispute resolution purposes
- Technical Logs: Stored for 12 months for security analysis
Sharing Your Information
We don't sell your personal information to anyone. Period. But we do work with certain service providers who help us deliver our services, and we're required to share information in specific legal situations.
Service Providers
We work with carefully selected companies that help us operate our platform. This includes cloud hosting providers, payment processors, and customer support tools. These partners can only use your data to provide services to us and must protect it according to our standards.
Legal Requirements
Sometimes we're legally obligated to share information with government authorities or law enforcement. We'll only do this when required by Australian law or valid legal process. Where possible, we'll notify you before disclosing your information unless prohibited by law.
Your Rights Under Australian Privacy Law
The Australian Privacy Act gives you specific rights regarding your personal information. Here's what you can do and how to exercise these rights with zelmivario.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correction Rights
Ask us to correct any inaccurate or incomplete information. We'll update it promptly once verified.
Data Deletion
Request deletion of your personal information, subject to legal retention requirements we must follow.
Object to Processing
Withdraw consent for certain data processing activities, though this may limit service availability.
How to Exercise Your Rights
To make any privacy-related request, email us at info@zelmivario.pro with "Privacy Request" in the subject line. Include your full name and account email so we can verify your identity. We respond to all requests within 30 days. If we need more time due to complexity, we'll let you know.
If you're not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their contact details are available at oaic.gov.au.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our platform work better and understand how people use our services. You have control over most of these through your browser settings.
- Essential Cookies: Required for basic platform functionality like logging in and maintaining your session. These can't be disabled without breaking the service.
- Analytics Cookies: Help us understand which features get used and where people have problems. We use this to improve the platform.
- Preference Cookies: Remember your settings and choices so you don't have to set them every visit.
Most browsers let you block or delete cookies. Just know that refusing essential cookies will prevent you from using certain features. Check your browser's help section for instructions on managing cookies.
International Data Transfers
Your data is primarily stored and processed in Australia. However, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure adequate protections are in place through standard contractual clauses and other mechanisms recognized under Australian privacy law.
We only work with providers in countries that offer reasonable privacy protections or who agree to protect your data according to Australian standards. You can request details about where your specific data is stored by contacting us.
Children's Privacy
Our services are designed for businesses and adults managing financial information. We don't knowingly collect personal information from anyone under 18. If we discover we've accidentally collected such information, we'll delete it immediately.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and display a notice on our platform. The "Last Updated" date at the top shows when the current version took effect.
Continued use of our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account, though we'll still retain certain information as required by law.
Contact Our Privacy Team
Questions about this policy or how we handle your information? Our privacy team is here to help.